SEJ is Hiring – Managing Editor

In the ongoing effort to pass the SEJ torch, Search Engine Journal currently hiring a new Managing Editor to take over the role of running the day to day at Search Engine Journal. Love blogging, building relationships and following the world of search engines? Do you have what it takes? Search Engine Journal, a community-focused, […]

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Loren Baker

Loren Baker

Loren Baker is the Founder of Search Engine Journal and remains an Advisor to SEJ.

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Social Media and Customer Service: Keep Your Loyal Customers Coming Back for More

Is your business providing the most responsive customer service possible?  Consumers are making decisions every day based on social media interactions.  Social platforms like Facebook and Twitter aren’t just for brand exposure and marketing.  These two-way communication tools are becoming the option of choice for customers who have issues or questions. This infographic, produced by […]

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Michelle Stinson Ross

Social Media Consultant at Firestarter Social Media

Michelle is the co-host of the popular Social Media discussion group #SocialChat, blogger, and Social Media Advocate/Consultant +Michelle Stinson Ross

The post Social Media and Customer Service: Keep Your Loyal Customers Coming Back for More appeared first on Search Engine Journal.

Matt Cutts on Negative SEO

For the last several months there has been a great deal of discussion of negative SEO, what it is and how to counteract it.  Matt Cutts, head of the Google Webspam team, talks about how Google is addressing negative SEO and explains how the Disavow Links tool works.  Cutts specifically addresses the concerns of local […]

Author information

Michelle Stinson Ross

Social Media Consultant at Firestarter Social Media

Michelle is the co-host of the popular Social Media discussion group #SocialChat, blogger, and Social Media Advocate/Consultant +Michelle Stinson Ross

The post Matt Cutts on Negative SEO appeared first on Search Engine Journal.