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It is always a great feeling for an entrepreneur to receive positive feedback from his or her customers. What makes it good is the fact that businesses can take advantage of these recommendations to strengthen their brand’s credibility with other consumers.

Consider Your Assets

Apparently, you cannot generate good reviews unless you have happy customers to write about your products. Furthermore, asking for feedback won’t cover any bad first impression that your business already has. The best thing that you can do is to make sure that any issues bothering your customer must be resolved first.

Ask Politely

Don’t hesitate to ask your customers for a product review after every transaction. But don’t just get good reviews. You have to acquire both types of customer feedback. Ask politely and let them know that their opinions matter for your business.

Respond to Feedbacks Personally and Immediately

Things can get worse if you will fire back at the customer because of his or her negative feedback. The key here is to analyze the problem and resolve it. It would also be ideal if you directly respond to negative feedback rather than doing it online. Properly acknowledge warranted feedback and apologize for what happened, and reward any thoughtful or constructive feedback. Acting quickly and accordingly can turn a negative review into something positive.

Have User-friendly Customer Feedback Section

If you want to acquire product review from your customers, you have to make sure that it won’t be difficult for them to give their input. Take into account the process that each customer will undergo just to send his or her product review. Failure to do so can give a bad implication with your brand despite providing a superb service.

Establish Your Web Presence

Reviews can either make or break your brand online. You might miss a lot if your business doesn’t have a web presence. Establishing your business’ online presence can help you track what people are saying about your brand, since there are customers who always share their thoughts about your products even without prompting.

 

You should also remember that acquiring customer feedback is a numbers game. While your business can generate many product reviews, not all of them are a pat on your back. Even if you’re offering the best products or services, there will always be complainant. Therefore, you have to ensure that your business mostly generates positive feedback. Remember: It’s better to have ten reviews, seven positive ones and three negative ones, than just a single negative review.

In order to expand its social networking service, Google will acquire Silicon Valley startup, Meebo. The acquisition was announced last Monday, and it was rumored that the deal’s financial term is around $100 million.

Acquiring More Google Plus Tools

The search engine giant’s acquisition of Meebo will bring in more tools to Google Plus, which could attract more users to spend time on the social network. Since its debut almost a year ago, Google social media website has garnered over 170 million users. However, it has trouble persuading people to visit their account regularly.

In a report posted by Eric Eldon on TechCrunch, Google will use Meebo’s expertise to build a publisher tool for Google Plus. As the search engine giant said in a statement:

“We are always looking for better ways to help user share content and connect with other across the Web, just as they do in real life. With the Meebo team’s expertise in social publisher tools, we believe that they will be a great fit with Google Plus team.”

However, it is unsure whether there will be a Google Plus toolbar coming. Meebo will probably morph its properties into the social network. Meanwhile, there were also reports that there were layoffs happening within the company’s sales and marketing department.

Meebo’s Next Journey

Meebo helps publishers and advertisers to connect with Internet users for a longer period. They started out as a system for connecting people through instant messaging. Since then, they have built other communication features—such as social toolbar and ad platform—that are used by about 100 million online users in the United States. As Meebo wrote on its official blog:

“For more than seven years, we’ve been helping publishers find deeper relationships with their users and to make their sites more social and engaging. Together with Google, we’re super jazzed to roll up our sleeves and get cracking on even bigger and better ways to help users and website owners alike. We’ve had a blast building Meebo so far and we’re really excited to start the next leg of our journey.”

Founded by Seth Sternberg, Elaine Wherry and Sandy Jen in 2005, Meebo was able to raise $70 million in venture capital. On the other hand, Google has spent over $16 billion in buying more than 140 companies since the end of 2009. That includes the search engine giant’s acquisition of Motorola Mobility Holdings.

In order to expand its social networking service, Google will acquire Silicon Valley startup, Meebo. The acquisition was announced last Monday, and it was rumored that the deal’s financial term is around $100 million.

Acquiring More Google Plus Tools

The search engine giant’s acquisition of Meebo will bring in more tools to Google Plus, which could attract more users to spend time on the social network. Since its debut almost a year ago, Google social media website has garnered over 170 million users. However, it has trouble persuading people to visit their account regularly.

In a report posted by Eric Eldon on TechCrunch, Google will use Meebo’s expertise to build a publisher tool for Google Plus. As the search engine giant said in a statement:

“We are always looking for better ways to help user share content and connect with other across the Web, just as they do in real life. With the Meebo team’s expertise in social publisher tools, we believe that they will be a great fit with Google Plus team.”

However, it is unsure whether there will be a Google Plus toolbar coming. Meebo will probably morph its properties into the social network. Meanwhile, there were also reports that there were layoffs happening within the company’s sales and marketing department.

Meebo’s Next Journey

Meebo helps publishers and advertisers to connect with Internet users for a longer period. They started out as a system for connecting people through instant messaging. Since then, they have built other communication features—such as social toolbar and ad platform—that are used by about 100 million online users in the United States. As Meebo wrote on its official blog:

“For more than seven years, we’ve been helping publishers find deeper relationships with their users and to make their sites more social and engaging. Together with Google, we’re super jazzed to roll up our sleeves and get cracking on even bigger and better ways to help users and website owners alike. We’ve had a blast building Meebo so far and we’re really excited to start the next leg of our journey.”

Founded by Seth Sternberg, Elaine Wherry and Sandy Jen in 2005, Meebo was able to raise $70 million in venture capital. On the other hand, Google has spent over $16 billion in buying more than 140 companies since the end of 2009. That includes the search engine giant’s acquisition of Motorola Mobility Holdings.